• Shipping policy

Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your order as quickly as possible. Please read the following Shipping Policy carefully before placing your order.

Order Processing

All orders are processed within 24–48 business hours after payment has been successfully authorized and verified. Processing times do not include weekends, public holidays, or periods of high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that placing an order does not guarantee immediate shipment. We reserve the right to delay processing if additional payment verification or order review is required.

Shipping Timeframes

Estimated delivery times begin after your order has been dispatched.

Standard Shipping

  • United States: 2–5 business days
  • Canada: 2–7 business days

Economy Shipping

  • United States: 5–8 business days
  • Canada: 5–10 business days

Delivery estimates are provided for convenience only and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your shipping destination and the shipping method selected. Any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take up to 48 hours to become active after your package has been dispatched.

Shipping Delays

While we strive to deliver all orders within the estimated delivery window, we are not responsible for delays caused by shipping carriers, severe weather, customs inspections, natural disasters, labor disputes, incorrect shipping information provided by the customer, or any other circumstances beyond our reasonable control.

Shipping delays do not constitute grounds for order cancellation, refusal of delivery, chargebacks, or compensation except where required by applicable law.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. We are not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate or incomplete information provided by the customer.

If an order is returned to us because of an incorrect or undeliverable address, the customer may be responsible for any additional shipping charges required to resend the package.

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier. We are not liable for lost, stolen, or misdelivered packages confirmed as delivered by the carrier.

If you believe your package has been lost, please contact the shipping carrier first. If additional assistance is required, our customer support team will gladly help initiate a carrier investigation where applicable.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photographs of the package and damaged item(s) so we can review your claim and determine an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page. We are happy to assist you.